- Understand the attitudes of consumers at London/South East airports towards day-to-day journey disruption that results from runway congestion and capacity constraints rather than significant disruptive events, as well as the effectiveness of operational planning; and
- Form a view of how consumers view the trade-offs between capacity, cost and service level and the extent to which resilience (or the lack of it) is an issue at London/South East airports.
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 22-Nov-2016
- View file:
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