We help individual passengers with complaints and enquiries about air travel and promote the interests of passengers with industry, government and regulators.
We have put together this volcano information pack, with details we think you may need about your rights if your travel was disrupted. It includes advice on making a claim for reimbursement of expenses.
26 August 2010
We have been experiencing problems with our telephone system and sincerely apologise to passengers who have been unable to contact us. We hope to have this fixed by engineers as soon as possible.
