If your flight is cancelled you are entitled (under Regulation (EC) 261/2004) to the following;
1. Refund or re-routing
1. If you decide not to travel you are entitled to a refund, within seven days, of the parts of the tickets not used. If it is a connecting flight and you have already made part of the journey and do not want to continue with it, reimbursement of the total price of the ticket (including parts of the journey not made if the flight is no longer serving any purpose in relation to your original travel plan) within seven days and a free flight back to point of departure.
You are not entitled (under Regulation (EC) 261/2004) to reimbursement of any other components of your trip such as hotel and transfer costs
or
Re-routing to your final destination as soon as possible or, if you agree, at a later date. (If the airline flies you to another airport in your destination city then they must pay for the transfer to the airport you were booked for or to another close-by point of your choice)
2. Compensation
(The airline is not obliged to pay compensation if it can prove that the cancellation was caused by "extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken".
Meals and refreshments in reasonable relation to waiting time
Two free telephone calls, emails, telexes or faxes
Overnight hotel accommodation and transfers
*This includes all EU Member States plus EEA countries and Switzerland.
For a list of EU Member States and EEA countries click here.
Click here for our FAQs on passenger rights under Regulation (EC) 261/2004
In addition to your entitlement under EU law, you may also be entitled under the Montreal Convention to any "damages" resulting from any delay to your journey. Please see our advice on the Montreal Convention.
