Legislation

• Montreal Convention
• Regulation (EC) 261/2004 on denied boarding, cancellations and delays
• Regulation (EC) 1107/2006 on rights of disabled persons and persons with reduced mobility when trravelling by air
• The Consumer Protection from Unfair Trading Regulations 2008

Organisations

• Advertising Standards Authority
• Airport Operators Association
• Air Travel Organisers Licensing (ATOL)
• Association of British Travel Agents (ABTA)
• Association of European Airlines (AEA)
• Aviation Health Unit
• BAA
• Civil Aviation Authority          
• Consumer Direct                                  
• Department for Environment, Food & Rural Affairs (pet scheme)
• Department for Transport
• European Civil Aviation Conference
• Financial Ombudsman (Travel Insurance complaints)
• Flightstats
• Flying Matters
• Foreign and Commonwealth Office
• Consumer Council for Northern Ireland
• Know before you go (Foreign Office travel advice)
• International Air Transport Association (IATA)
• National Air Traffic Services (NATS)
• National Assocation of Citizens Advice Bureaux
• Office of Fair Trading
• Trading Standards
• UK Airport Consultative Committees
• US Department of Transportation (Consumer rights)

Useful Sites

• Court Sevice (small claims)
• Civil Aviation Authority Publications
• National Enforcement Bodies (for enforcement of Regulation EC 261/2004)