Air Transport Users Council

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Denied Boarding including overbooking

 
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This page lists the rights of passengers when they are denied boarding.

Were you on a flight from an European airport or a flight from an airport outside the EU* to an EU* airport on an EU* carrier....

 

....and you volunteered to be denied boarding?

If yes click here.

 

....and you were denied boarding against your will?

If yes, click here.

 

Were you on any other flight?

If yes, click here

 

*This includes all EU Member States plus EEA countries and Switzerland

For a list of EU Member States and EEA countries please click here